By "mold tear out" do you mean old mold? Cause I've seen some versions of the Warhound and it has a clean and detailed left side, but some (posted recently) have had the same problem I'm having.

And about Titans. I got a Reaver. Who the hell makes a huge gate in the front of the carapace?! You have to carve detail on the front of the damned model. Poor planning there.

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-Malakai

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I can sympethise with FW issues but to their credit they have always tried to sort it out.

Point in case is a large order I placed last July. It arrived in dribs and drabs as out of stock pieces became available.
The last few items (an Epic Reaver, Epic Ork Blasta Bommer, Epic missile objectives and 2 Epic Warhounds) were still undelivered by January.
I had no intention of spending my money on a phoning the UK from Australia so I repeatedly sent email after email. It wasn't until I changed the title of the email to reporting an undelivered order that I got a reply that the items had been sent in September. They never arrived and they re-sent them immediately.
Unfortunately they sent the wrong Reaver. Curiously, it was the right label on the blister but the contents did not match the label. I sent another email and they sent out a replacement imediately. Unfortunately, it was the same problem again...

I'm still waiting for the correct Reaver to be sent...

Some serious issues going on over there and these things cost an arm and a leg. Unfortunately, it really isn't good enough.

They did add quite a few extra bits and pieces into my first delivery which was nice but I'd much rather just get what I've paid for as quickly as possible.

I'm sure they will try to do the right thing for you Malakai. Hope it works out mate.

Steve.

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Yes; phone them; i don't think i've ever had an order that I'm entirely happy with from FW. Emails have proven fruitless, but mostly they've always replaced my stuff promplty.
HOWEVER; they do have a big problem with shortage of stock on epic stuff; a shame it's not more a priority as the fact that they keep selling out has to say SOMETHING!
Mold Blow Out is something that i've been noticing a lot more recently; the chimera's are a point in case' it makes you worry that they're just going to let all the molds degrade until it gets to the point where they can say that replacing them would be too expensive :-(
Phone call is the best way forward; don't bother with email.  I sent a letter ages ago which hasn't been replied to but that' was after i spent months trying to get them to send me some Skyrays WITH the rocket pods on the front; all the spare packs they sent me were still missing them. I felt that i was just being told "yeah mate, we'll sort it out" without them understanding that they whole batch was missing parts; it's as if no one ever checked!
*off of soap box*
Good luck
R>

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FW do appear to have absolutely no quality control - but are prepared to sort problems out.
Picking is an absolute farce whilst casting seems very hit+miss - kev101 bought some GK land raiders a couple of weeks before I did and the level of detail is massively different.

In the recent GW mid-term report FW had a huge increase in sales+profit - it makes you wonder how much it could have been without having to send most packs multilple times.

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In relation to the stock level issue there is a reason they have little to no back stock and that is due to paying tax on goods that they cannot sell on to make a profit back on. Therefore they keep low (read no) Epic in stock and cast as they need it.

I have 4 warhounds (2 of each type) and all 4 have a real problem on the left carapace. The trim on thr right is perfect but i have had to work really hard to get the trim defined on the left side.

My last order was for baneblades, AI lightnings and 2 AI t'bolts. 3 packages were dispatched over the course of 2 months. they sent them as they came into stock. Can't say fairer than that.

Just waiting on an order I placed last week. Here's to a surprise in the mail sometime in May...

D.

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Well I spoke with FW and they were extremely accommodating and apologetic. They're going to be sending out replacements, but promise to double check the order before shipping it out using express delivery.

As to the WarHound's mold he says he intends to investigate the issue and receiving a replacement for it may take some time if it is a problem with the mold.

When I receive the replacements if you're interested I'll give you guys an update.

This could prove to be a cautionary tale for dealing with Epic FW or how FW is trying to improve their customer relations and quality control.

We'll see.  

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"You'll never understand how much watching other people's pain gets me off, hearing their screams and knowing that I have the power of a god." -Velvet Acid Christ

Mal: I would like to hear how the warhound left carapace turns out on your model. I will take pics of my current ones and when my new one arrives also.

D.

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This is a real petpeve for me. I've order quite a lot of Epic/AI gear from forgeworld over time and I've only had one order that I didn't have to send back for replacement. My recent order included a set of medusas that were so badly distorted and bloated, I'm suprised they didn't notice as they stuffed them into the bags! Most guns are bent or snapped off by the time they reach you. To be fair they have replaced all problem miniatures, but occasionally, I've had to send back the replacements as well.

All we're asking for is a little quality control!

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Let us know how the replacements go, hope they sort it out for you!

The only epic I had a problem with from FW recently was a pack of Stormblades which where I missing a heavy flamer. They were fine about it when I phoned and I was surprised to receive not just a turret but three new Stormblades (though this pack was short two turrets and a main gun - I assumed they deliberately sent another pack they knew not to be complete, but perhaps this was not the case).

My own Eldar Fire Storms were very fragile looking and a bit bent, but basically fine. Perhaps you're getting worse affected by international postage?

Mold Blow Out is something that i've been noticing a lot more recently; the chimera's are a point in case' it makes you worry that they're just going to let all the molds degrade until it gets to the point where they can say that replacing them would be too expensive :-(

Ah, so I am not the only one having trouble with FW...

GlynG, my last order was a bunch IG Tanks. most of them were fine, but all the little lasguns had come off the chimeras. I called them and they immediately sent me new ones, the lasguns were in good shape this time.

But i have to say these lasguns are really really small. I am already thinking to cut them off and replace them with wire. I'll try first with the three first ones :-)

I think that's the problem, in a roundabout way. What Steve54 said.

Mal: I haven't had FW epic minis that weren't miscast; but I was too nervous about calling then too and I wish I had, some years after the fact.  Give 'em a call!

I have the same problem with warhound left sides.  They look warped and scarred and perfect for a nurgley traitor legion, but terrible for much else.  I'm reasonably confident with putty but the thought of trying to fix those 'hounds (if I ever get round to it) fills me with dread.

trying to fix those 'hounds (if I ever get round to it)

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on fixing the warhounds, there is enough resin over there you should be able to just file it into shape.

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But as many here seem to agree we are paying a premium for a sub-premium product but that's another story. Yes I have filed my trim into some semblance of shape but I should not have to.

D.

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Oh I agree it's not right that we get something that miscast, but since we are, I was pointing out that it doesn't completely ruin the model

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