After getting a pack of only 1 Aquila with 2 right wings and a damaged rudder, the only way to contact F/W was a letter ... Yes, Snail-mail !!
 But it seems it worked !!  So thumbs up for F/W ! ÂÂ
  I'll use the first one I got as Terrain like in the 40K Battle of McCragg box ...  So it's all good !! ÂÂ
                                                                                                                                   Mr. Delucia,
      We have received the letter regarding your damaged Aquilla Landers. We apologise for the inconvenience caused, and you will be glad to know that 2 new packs are on their way to you now.
      A small number of the packs were mistakenly packed with only 1 aircraft, and it seems that you have received one of these.
The new items are on their way to you via UPS and so should be with you within the next few days.
      Please don't hesitate to contact us if you have any more queries, and feel free to use the above e-mail address.
Regards,
Ead Brown
Forge World
Games Workshop Limited, Registered in England and Wales Company Number 1467092
Games Workshop Limited, Willow Road, Lenton, Nottingham, NG7 2WS
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