might want to try the standard support, customers, contact email addresses. A bit of a hail mary but might come up with a hit

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He's a lawyer and a super-villian. That's like having a shark with a bazooka!

-I HAVE NO POINT
-Penal Legion-Fan list
-Help me make Whitescars not suck!

I've had the same issue. I've had some paints on order from them for over three weeks now, and up until thursday, they were marked as "processing". I've just received a refund from them, so I assume they didn't have some of the paints I ordered in stock, but I know when I ordered them they were all marked as high availability and, going back to check, they all still are.

Methinks they have some miscommunication betwix't their warehouse and web store.

Starts to sound like maelstrom..

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Shapeways store: https://www.shapeways.com/shops/tinywares

Blogging about 6-15mm wargaming: http://www.lead-space.net

My thoughts too.

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http://hordesofthings.blogspot.co.nz/

Is it really impossible to run a decent wargames store in the UK? Does any other industry have this kind of poor retail issue?

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https://www.cybershadow.ninja - A brief look into my twisted world, including wargames and beyond.
https://www.net-armageddon.org - The official NetEA (Epic Armageddon) site and resource.

It seems that this industry is one of the worst, and I really don't see why...

I think that they are trying to bite too big chunk in one go... specializing might be the way, but that won't make you rich.

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Shapeways store: https://www.shapeways.com/shops/tinywares

Blogging about 6-15mm wargaming: http://www.lead-space.net

I'd recommend firestorm in Cardiff or Wargamestore in Chester

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www.epic-uk.co.uk
NetEA NetERC Human Lists Chair
NetEA Chaos + Black Legion Champion

I'd recommend gifts for geeks/tabletop tyrant in leicester

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Just some guy

My hobby/painting threads

Army Forge List Co-ordinator

I was in GFG last weekend, they had army painter stuff out the wazoo..... just sayin'

...and no I don't work for them....

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Just some guy

My hobby/painting threads

Army Forge List Co-ordinator

I often hear the argument/excuse that it's not that person's main business and life or the day job got super busy...

Might help to label your website with something like "Only operates on rainy weekends"

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excuses, excuses!

sucks though, never had trouble with them myself, but then i'd never had trouble with maelstrom before they fell apart either

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AFK with real life, still checking PMs

So Wayland going down hill the same as Maelstrom. I spent alot of money with maelstrom and always received good service right up to the end. Like elsmore i like to get as many hobby items as i can from one source at the same time. So who's the best retailer to go to at the moment ? Or is it just best to go direct to the originating company.

I have been reluctant to make an order since maelstroms collapse.

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Vanguard Miniatures

Link, http://vanguardminiatures.co.uk/

Stockist of:

Vanguard Miniatures
BattleGroup Helios
Onslaught Miniatures
Pyrkol Gaming Markers
Gregster's Lab
Microworld Games
Troublemaker Games